Privacy Policy

Absolute Property Services
Last Updated: 23/02/2026

1. Introduction

Absolute Property Services (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website or engage our services.

By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy.

2. What Is Personal Information?

“Personal information” means information or an opinion that identifies, or could reasonably identify, an individual. This may include:

Full name
Residential or postal address
Email address
Phone number
IP address
Payment details (where applicable)
Any other information you provide to us

We do not generally collect sensitive information (such as health information, political beliefs, or religious beliefs). If we do, it will only be collected with your consent or where required by law.

3. What Information We Collect

We may collect personal information in the following ways:

3.1 Information You Provide Directly

When submitting a contact form
When requesting a quote
When calling or emailing us
When engaging our services
When subscribing to marketing communications

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device type
Pages visited
Date and time of access
Referring website

This information is typically collected via cookies and analytics tools.

4. Why We Collect Personal Information

We collect personal information for purposes including:

Providing property maintenance or related services
Responding to enquiries and quote requests
Managing customer relationships
Processing payments
Improving our website and services
Sending marketing communications (where consent has been provided)
Complying with legal obligations

We will only collect personal information that is reasonably necessary for our business activities.

5. Direct Marketing

We may send you marketing communications about our services if:

You have requested information from us; or
You have consented to receive marketing material.

You may opt out of marketing communications at any time by:

Clicking the “unsubscribe” link in emails; or
Contacting us directly.

We comply with the Spam Act 2003 when sending electronic marketing communications.

6. Disclosure of Personal Information

We may disclose your personal information to:

Employees or contractors who assist in delivering our services
Professional advisers (accountants, legal advisers)
Payment processors
IT service providers and website hosting providers
Government authorities where required by law

We do not sell your personal information to third parties.

7. Overseas Disclosure

Some of our third-party service providers (such as website hosting, cloud storage, or analytics providers) may store or process personal information outside Australia, including in countries such as the United States.

Where we disclose personal information overseas, we take reasonable steps to ensure that the recipient handles the information in accordance with Australian privacy laws.

8. Cookies and Analytics

Our website may use cookies and similar technologies to:

Improve website functionality
Analyse website traffic
Understand user behaviour
Enhance user experience

Cookies are small text files stored on your device. You can disable cookies via your browser settings, however some website features may not function properly.

We may use third-party analytics services (such as Google Analytics) to collect non-identifiable statistical information about website usage.

9. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These measures may include:

Secure hosting environments
SSL encryption
Restricted access to personal information
Password-protected systems

However, no method of transmission over the internet is completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce agreements

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

11. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated.

To request access or correction, please contact us in writing using the details below. We may require proof of identity before releasing information.

We will respond within a reasonable timeframe and will not charge for making a request. However, we may charge a reasonable administrative fee for providing access where permitted by law.

12. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint by contacting us using the details below.

We will:

Acknowledge your complaint;
Investigate the matter; and
Respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Absolute Property Services
Email: info@absolutepropertyservice.com.au
Phone: 0404 434 034
Address: 1 Whiteman Street, Wanniassa, ACT, 2903